Shipping policy

Last updated: November 8, 2026

Aureva Shipping Policy

At Aureva, we’re committed to making your shopping experience as smooth and enjoyable as possible! We carefully process every order to ensure your beauty essentials arrive safely.

Shipping & Delivery Times

Our estimated delivery time is 5–11 business days from the date your order is processed and shipped.

Please note that business days exclude weekends and public holidays.

Order Processing

Once your order is placed, it will be prepared for shipment. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Order Tracking

Once your order ships, tracking details will be sent to the email address provided at checkout so you can follow your package’s journey.

Shipping Delays

While we work hard to ensure timely deliveries, occasional delays may occur due to weather conditions, carrier disruptions, holidays, or other circumstances beyond our control.

We appreciate your patience and understanding.

Incorrect Shipping Information

Please double-check your shipping address before completing your purchase. Aureva is not responsible for delivery issues caused by incorrect or incomplete addresses provided at checkout.

If you notice an error, please contact our customer support team as soon as possible.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact our customer support team with your order number so we can investigate and assist you.

Contact Us

Have questions about your order? We’re happy to help!

Please reach out through our store’s contact page for shipping inquiries or order assistance.

Thank you for shopping with Aureva! 💕