Refund policy

Last updated: November 8, 2026

Aureva Refund & Return Policy

At Aureva, customer satisfaction and product safety are important to us. Due to the personal-use nature of our beauty and nail care products, we maintain a strict return policy to ensure hygiene, safety, and quality for all customers.

7-Day Return Policy

We accept eligible return requests within 7 calendar days of confirmed delivery.

To qualify for a return, your item must meet the following conditions:

• The product must be completely unused and unopened.
• The original packaging and any hygiene or safety seals must remain intact.
• All original accessories and components must be included.
• Proof of purchase or an order number must be provided.

Products that have been opened, tested, used, or had their seals broken are not eligible for returns or refunds due to sanitary and hygiene reasons.

Non-Returnable Items

For health and hygiene purposes, we cannot accept returns for:

• Opened or used gel nail polish pens.
• Products with broken or removed safety seals.
• Nail care products that have been applied or tested.
• Items returned without their original packaging.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery with your order number, a description of the issue, and clear photographs when possible.

We will review your claim and determine an appropriate resolution, which may include a replacement or refund.

Our hygiene restrictions do not prevent customers from seeking remedies for products that arrive damaged, defective, or incorrect.

How to Request a Return

To initiate a return, please contact our customer support team through our store’s contact page within 7 days of receiving your order.

Once your request is reviewed and approved, we will provide return instructions.

Please do not send items back without prior return authorization.

Refund Processing

Once your eligible return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days of approval. Your bank or payment provider may require additional time to post the refund.

Return Shipping Costs

Customers are responsible for return shipping costs for eligible unopened products unless the return is due to an error on our part or a confirmed product defect.

Original shipping charges are nonrefundable unless otherwise required by law.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

If you have any questions about our refund and return policy, please contact Aureva customer support through our website.

Thank you for choosing Aureva! We appreciate your understanding as we prioritize product safety, hygiene, and quality for every customer.